312 hours are logged but not invoiced. 118 of them are more than 30 days old and belong to three clients on time-and-materials agreements.
Built for MSPs, IT services, and agencies
Know where the hours went before the invoice goes out.
Dashfeed turns your PSA, ticketing, and accounting data into one morning brief: ticket backlog, technician utilization, unbilled hours, and the contracts coming up for renewal.
30 min · with the engineer who would build your stack
Unbilled hours
312
Hours logged, not invoiced
Over 30 days118
15-30 days96
Under 15 days98
$41,600 at risk
Ticket backlog
86
Open past SLA
Two clients over 40% of backlog
Utilization
68%
Billable this week, target 75%
Tier 382%
Tier 271%
Tier 154%
Tier 1 has 11 idle hours
Connects to the software you already run
ConnectWiseAutotaskHaloPSAQuickBooksXeroHubSpotMicrosoft 365and 300+ more
Today's priorities, delivered before the first ticket.
Every morning, Dashfeed reads your PSA, time entries, and accounting and writes the brief a great service manager would: what changed, why it matters, and what to do first.
Ticket backlog past SLA grew to 86. Two clients account for 40% of it, and both onboarded new sites this month.
Tier 1 utilization dropped to 54%. Eleven idle hours yesterday, most of them on the same two technicians after the 2pm dispatch change.
Read it wherever your day starts:FeedEmailSMSSlack
Renewals and upsells you would have found at quarter end. In your inbox at 6am.
Dashfeed joins contracts, ticket history, and margin by client, then shows which agreements are due, which are underpriced, and where a project is waiting to be proposed.
- See margin by client, agreement type, and technician
- Catch underpriced agreements before they auto-renew
- Know which clients are ready for a project conversation
Agreements to review
23
Renewing in 90 days
1Harbor Dental Group$84k
2Lakeside CPA$66k
3Metro Logistics$54k
4Ridge Manufacturing$44k
5Pinecrest Schools$35k
Agreements flagged for a pricing or scope conversation.
Built on your systems. Run for you.
No reporting project, no analyst to hire. Connect your PSA and accounting and the brief starts arriving.
Connect your systems
Link your PSA, ticketing, time tracking, accounting, and CRM with read-only access.
We model your operation
Dashfeed builds services-specific metrics: utilization by tier, unbilled aging, SLA performance, margin by agreement, and renewal timing.
Your business reports to you
The brief lands before the first ticket. Ask follow-up questions in plain English any time of day.
Take your services business to the next level.
Every walkthrough is tailored to your operation: your PSA, your agreements, and the problems you actually want solved.